One timeless fact remains the same: We as customers want a personable, unique experience when choosing a wig, versus ordering one online. Have you purchased online before then the quality was not what you desired or expected? Returning can be a hassle, Refunds can take longer than a season to change -- IF they even offer one, and shipping can be days or weeks. During this time of zoom meets, virtual dating, video conferencing, we want to look our best. PERIOD.